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Returns & Exchanges

We want you to be happy with your purchase! To return or exchange an unused, unopened item purchased from our website, just send it back within 10 days of receiving it.

Opened items, used items, or items damaged during return shipping are not eligible for refund or exchange. Please pack carefully! Shipping charges are non-refundable.

Shops where Lux Aromatica products are available may have different return policies. If in doubt, please ask the shop keeper about returns or exchanges. Should you happen to receive a damaged item from a shop, you can come to us about it.

In the event that damage occurred to your Lux Aromatica web order shipment, please let us know immediately so we can reship your order. Please provide a photo so we can submit it when we file a claim with the shipper.

For your safety, any time you have a damaged candle container of any kind, please do not light the candle or use it in any other way.